Last Updated: September 2026
At AdultsPleasure.in, we are committed to providing quality products and a safe, discreet shopping experience. Because our products are intimate and personal-use items, we follow specific hygiene and safety guidelines for returns and refunds.
1. Return Eligibility
For hygiene and safety reasons, intimate/sexual wellness products that have been opened, used, or removed from their original sealed packaging generally cannot be returned or exchanged.
A return may be accepted if:
- You received the wrong product.
- The product is damaged or defective upon delivery.
- The product is missing parts or accessories.
- The product received is materially different from what was ordered.
- The package was damaged during transit and the product is affected.
The product must be unused and, where applicable, remain in its original packaging.
2. Damaged or Defective Products
Please inspect your order when it is delivered.
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
- An unboxing video, if available
Our team will review the request and, where applicable, arrange a replacement, refund, or another suitable resolution.
3. Exchange / Replacement
Where eligible, AdultsPleasure.in may offer a replacement instead of a refund, particularly for products that arrive damaged or defective.
Replacement is subject to product availability.
4. Return Shipping
If the return is approved because we sent the wrong product or the product arrived damaged or defective, AdultsPleasure.in may arrange or reimburse reasonable return shipping costs as applicable.
For other cases, return shipping costs may be the customer’s responsibility.
9. Refund Exceptions
Refunds may not be provided where:
- The product has been used or opened when it is non-returnable for hygiene reasons.
- The original packaging or essential accessories are missing.
- The product has been damaged after delivery due to improper use or handling.
- The return request is made outside the applicable return period.
- The product was specifically marked as non-returnable.
5. How to Request a Return or Refund
To request a return, replacement, or refund, please contact our customer support team with your order number and details of the issue.
Our team will review your request and provide the next steps.
Email: info@adultspleasure.in
Phone/WhatsApp: 9679246619